The field of professional dispute resolution is relatively young. That means that there isn't as much targeted research as we would like to help us be more effective in our work. When scarce resources are directed toward conflict resolution research, they usually focus on the neutral; our appearance, our body language, our language. That leaves countless questions unanswered about the context in which we provide our services. How do we choose the sights, sounds, smells, setup, and other factors that will surround our clients, support our practitioners, and potentially affect our outcomes? This training looks to related fields to attempt to answer these, and other, questions, in order to make us more effective practitioners.
Our training began by looking at fields that have useful research literature to contribute, including law, psychology, sociology, advertising, sales, and social work. The lessons learned in these areas can help us to offer higher quality services to our parties and to help produce better, more positive outcomes to our conflicts. For example, did you know:
- Painting a room a different color can reduce angry outbursts?
- Playing certain sounds can increase party focus?
- Adding particular scents to a space increases satisfaction ratings?
- The way parties are greeted can determine whether or not they accept a settlement offer?
- Where parties sit in a room can give you information about their relationship?
The information in this training is broken down by the different senses that it targets, making it easy to understand and to apply. The format includes an abundance of examples, discussion, question & answer, and audience interaction, adding the experiences of the participants to those gathered by the presenter over time. Additional topics addressed include party and neutral safety, center policy, confidentiality, and how all of these topics relate to our core values as neutrals.
This training is a minimum of two hours, at a cost of $350 plus expenses. Additional time for discussion and exploration can be added if desired at minimal cost.