The Lemon Law Arbitration program was established by the Attorney General, and is administered by the New York State Dispute Resolution Association (NYSDRA) through its local members. In Oneida County and Madison County, Empowered Pathways administers this program.
A new vehicle that was purchased, leased or registered in New York State for personal use and which shows a serious problem or defect that is not corrected after four or more repair attempts, or is out of service due to repair for at least 30 days, within the first 18,000 miles or two years (whichever comes first), may be eligible for the Lemon Law Arbitration Program. If successful, the consumer will be entitled to either a full refund of the purchase price (less an allowance for mileage over 12,000 miles), or a comparable replacement vehicle. The consumer will also be awarded a return of the $250.00 arbitration filing fee for an arbitrator’s award in his or her favor.
To seek relief under either Lemon Law Arbitration Program, a consumer should contact your regional Attorney General's Office for a "Request for Arbitration Form” or online at the Attorney General’s website at https://www.oag.state.ny.us.
For more detailed information regarding the Lemon Law Arbitration Program, including a guide for consumers (for both new and used car Lemon Law) or a copy of the New Car Bill of Rights, contact the Attorney General's Office at 1-800-771-7755. NYSDRA's Lemon Law hotline is at 1-888-825-3666 or 1-888-82LEMON.